Shipping policy

Shipping Policy

This Shipping Policy explains how and when orders are processed, shipped, and delivered by Ignovys. It should be read together with our Refunds, Returns & Replacements Policy and Terms of Service.

1) Where We Ship

We ship worldwide. We reserve the right to decline shipping to certain addresses (e.g., PO boxes, freight forwarders, or locations restricted by carriers or local regulations) at our discretion.

2) Order Processing & Dispatch

  • Processing time: Orders are typically processed and dispatched within 24 hours. 

  • Edits/cancellations: You may request an address change, item edit, or cancellation within 24 hours of purchase. After 24 hours, orders enter fulfillment and can’t be changed or canceled. (See our Refunds, Returns & Replacements Policy for details.)

  • Verification holds: We may contact you for additional verification (e.g., payment or address confirmation). Orders on hold dispatch once verification is completed.

3) Shipping Methods, Carriers & Delivery Windows

  • Methods & carriers: We partner with multiple carriers and logistics partners. Carrier selection is automatic and may vary by destination and current network performance.

  • Estimated timing: Most orders arrive in 4–8 business days, depending on destination and carrier performance. These are estimates, not guarantees.

  • Tracking: You’ll receive a shipping confirmation with a tracking link once your order leaves our facility. Tracking events may take 24–72 hours to update after dispatch.

4) Address Accuracy & Changes

Please double-check your shipping address at checkout. Orders with incorrect, incomplete, or undeliverable addresses are not eligible for replacement or refund.

  • Change window: Address corrections can be attempted within 24 hours of purchase before dispatch.

  • Secure delivery: Carriers may deliver without a signature. Consider shipping to a secure address; theft after delivery isn’t covered.

5) Return-to-Sender (RTS) Packages

If a parcel is returned to sender due to address issues, refusal, or failure to collect:

RETURN TO SENDER PACKAGES: Ignovys will not be held liable for packages that are returning to sender. Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered. If return to sender proceeds, we don´t actually receive the order, so you won´t be entitled to a refund or resend.

6) Lost, Stalled, or “Not Moving” Shipments

If tracking shows no movement for 45 consecutive days (“frozen”) and the address provided at checkout was accurate and complete, we will re-ship the order at no cost.

  • No refunds for frozen tracking: Our remedy for frozen tracking is replacement shipment (see our Refunds, Returns & Replacements Policy).

  • If the original parcel later arrives, please contact us so we can coordinate next steps.

7) “Delivered” but Not Received

Parcels scanned “Delivered” by the carrier are considered delivered. Loss or theft after delivery isn’t covered by Ignovys. Please check with household members, building management, neighbors, or your local carrier before contacting support.

8) Customs, Duties & Taxes

  • Taxes: Checkout displays prices in your local currency and applicable taxes where required.

  • Duties: In many destinations, shipments are handled Delivered Duty Paid (DDP). Where DDP isn’t available due to local rules, duties/taxes may be collected by the carrier upon delivery.

  • Because import rules can change, Ignovys does not guarantee that duty handling will be identical in every country and order.

(This section is informational and does not alter your statutory rights.)

9) Split Shipments, Out-of-Stock & Preorders

  • Split shipments: For efficiency, items may ship in separate parcels with separate tracking numbers.

  • Out-of-stock: If an item becomes unavailable after purchase, we’ll notify you and re-ship when available or offer an alternative subject to your approval.

  • Preorders (if offered): Estimated ship dates will be shown on the product page. Preorders follow the same 24-hour edit/cancel window unless otherwise noted.

10) Damage in Transit

If an item arrives damaged, defective, or incomplete, contact us within 48 hours of delivery with clear photos (and a short video if requested) of the product, packaging, and shipping label. After verification, we will re-ship at no cost.
See our Refunds, Returns & Replacements Policy for full criteria and timelines (including the 30-day claim window).

11) Carrier Delays & Force Majeure

Weather, customs inspections, peak seasons, strikes, or other events outside our control can cause delays. These situations don’t qualify for cancellation or refund once the 24-hour edit/cancel window has passed. (See Terms of Service – Force Majeure.)

12) Refused Deliveries & Unclaimed Parcels

Refused or unclaimed parcels generally return to sender and are treated as RTS (see Section 5). Additional reship costs apply.

13) Order Status & Support

  • Tracking: Use your shipping email or order status page to follow your parcel.

  • Help: If you believe there is an issue with your shipment, email support@ignovys.com with your order number and a brief description.

Quick Reference (Summary of Remedies)

  • Wrong/Incomplete Address: Not eligible for refund/replacement; RTS reship available with ~50% reship cost.

  • Tracking Frozen 45+ Days (Correct Address): Free re-ship (no refund).

  • Damaged/Defective/Missing Parts: Free re-ship after verification if reported within 48 hours (claims within 30 days).

  • Delivered but Missing: Considered delivered; theft after delivery not covered.

We’re committed to getting your order to you as smoothly as possible. If you have questions, contact support@ignovys.com.